Reso guarantee car insurance repair services. Reso-guarantee - reviews about the company. No real guarantees

Insurance RESO, CASCO. There was an accident in January, I was the culprit. The damage to my car is to the rear bumper. AT6022061.

I called RESO, they assigned a case number, and of the possible repair addresses they offered only AutoSpetsCenter at three addresses. This is one of the cheapest services in Moscow with disgusting quality of work. The experience of personal acquaintances clearly speaks to this. It’s understandable, cheap won’t be good. Before this, I had no problems getting it repaired at Automir in Krylatskoye, where I consider the quality of the work performed to be much better. I contacted Automir, where they explained to me that they are still sending CASCO insurance to them from RESO without any problems. I wrote a complaint to RESO with a request to send me to Avtomir Krylatskoe for repairs, or to provide an expanded list of ODs, except for AutoSpetsCenter. The answer is refusal. In a telephone conversation with an expert from RESO, he told me that there was no longer an agreement with Avtomir, so they were not sending them there. At Autoworld Krylatskoye, an employee of the remote claims settlement department denies information about the absence of an agreement. Who's lying? Why, when the contract was concluded, the list of services included about 20 addresses in different organizations, but now there is one organization? In a conversation with a RESO expert, it turned out that the insurance company is not responsible for the quality of repairs! I have been insured with RESO for 5 years - CASCO, VHI, OSAGO. This is the first time I have encountered such a disregardful attitude. Now I'm thinking about changing the insurance company.

10/31/2017 at approximately 18:30 in the parking lot near the building at Moscow, Svobody St., 57 k.1. I got into an accident in a Land Rover FreeLander 2 car, state number E 304 MX 197. The car is insured under CASCO insurance with RESO-Garantia Insurance Company (policy No. SYS1210138965 dated May 16, 2017).
As a result of the accident, the rear right fender was damaged.
Because the damage was minor and the second participant in the accident pleaded guilty (insured under compulsory motor liability insurance in VSK Insurance Company), we drew up a Notification of the accident according to the European Protocol.
On 11/01/2017, the car was inspected by an emergency commissioner sent by RESO-Garantia SPAO and an inspection report was drawn up.
On November 14, 2017, I arrived at the loss settlement department of SPAO "RESO-Garantia" at the address, Moscow, Zelenograd, 4801 pr-d, 5 and presented the car for inspection to the expert of SPAO "RESO-Garantia". Considering that at the time of insuring the car there was a paint defect on the rear right fender, which I corrected at my own expense, I submitted documents confirming the repairs carried out at the service station "Avtodin LLC" (the service station of an official FORD dealer):
1. Work order No. 0000052515 dated 10/03/2017;
2. The act of returning the car to the client;
3. Receipt for payment of the cost of repairs dated 10/09/2017
In the inspection report, I indicated the preferred service station for repairs - NIK-Auto (Moscow, Zelenograd, 4801 pr-d, 5), with which SPAO RESO-Garantiya has an agreement for an in-kind settlement. Despite this, I was sent to the service station "RESO-Auto-Service" (Moscow, Nagorny Prospect, 6, building 6), which is located at the diametrically opposite end of Moscow. Look on the court where Zelenograd is and where Nagorny pr-zd is!!!.. My requests to be redirected to the service station in Zelenograd (NIK-Auto) were refused.
On November 24, 2017, I learned that I was denied painting of the damaged part on the basis that after the repairs were completed, I did not submit the car for re-inspection.
The reasons why I did not present the car for inspection:
1. The car was received from repair on 10/09/2017;
2. On October 11, 2017, I returned to work from another vacation. Due to the heavy workload, I was unable to find time during daylight hours (I work after all and can’t always leave work) to present the car for inspection. And I also couldn’t imagine that in two weeks the car would be damaged, and this particular part.

For some reason, the documents confirming the repairs were not taken into account by RESO-Garantiya.
I regard the current situation as a sophisticated mockery of the client. The behavior of officials of SPJSC "RESO-Garantia" calls into question the feasibility of CASCO insurance in RESO-Garantia, because If I had applied, within the framework of compulsory motor liability insurance, to the insurance company responsible for the accident (in this case, the VSK insurance company), then such problems would not have arisen.
I categorically disagree with the refusal of SPAO "RESO-Garantiya" to repair damage to the rear right wing in full and to send the car for repairs to a remote service station if there is a service station in my area of residence, for the following reasons:
1. The damage to the paintwork of the rear right fender that existed at the time of car insurance, recorded in the Description of the vehicle, carried out by an insurance company specialist, and which is an integral part of the Insurance Agreement No. SYS1210138965 dated May 16, 2017, was eliminated by me at my own expense, which is confirmed by the submitted documents. The current damage occurred as a result of an accident on October 31, 2017.
2. In the area of my residence there is a NIK-Avto service station, with which SPAO RESO-Garantia has an agreement on a settlement in kind (this information is posted on the official website of SPAO RESO-Garantia http://www.reso.ru.. .). The client has the right to choose a service station that is convenient for him from the list of service stations with which the insurance company has such an agreement.
Based on the above, I demand:
1. Completely repair the rear right fender, including painting;
2. Send my car for repairs to the NIK-Avto service station (Moscow, Zelenograd, 4801 pr-d, 5),
I ask you to consider my claim within 10 days and, in case of refusal, provide me with a reasoned response indicating the legislative norms and documents of the Russian Federation in support of the position of SPJSC RESO-Garantiya.
Please send the answer to my registration address, a copy of the answer must be sent to the email address: [email protected]

Choosing RESO OSAGO , you receive guarantees for payments in insurance cases.

In 2017, RESO-Garantiya took bronze place in terms of the number of MTPL payments, with the amount amounting to more than 46 billion rubles. All thanks to the polite staff, fast service and, most importantly for policyholders, payments in full without delay.

Motorists insure their vehicles annually. This is provided for by the law on compulsory civil liability insurance for vehicle owners.

In addition, you are now buying compulsory motor insurance for yourself, and not as before for others. In cases where damage in an accident was caused only to vehicles and the participants are insured by compulsory motor liability insurance, you must contact your insurance company.

This is why they choose RESO OSAGO insurance:

consultation from specialists in case of an accident 27/7;
discounts on tow trucks;
management and registration through the personal account "RESO Guarantee" OSAGO;
order a policy by phone;
use additional services
- the commissioner's visit to the scene of the accident;
- car evacuation;
- assistance in case of breakdowns along the way.
expansion of payments up to 100% without taking into account wear and tear of spare parts using a voluntary civil liability insurance policy.

OSAGO RESO policy

The policy can be of several types:

Restricted policy – when issuing a policy, you specify a limited number of people (no more than five) who can drive a given vehicle, calculating the cost based on a less experienced driver.
Unlimited policy - when choosing this type, an unlimited number of drivers can drive the vehicle, but for this option you will have to pay a little more than for a policy with restrictions.

It is also possible to obtain insurance for different durations – 3 months, six months and a year. A period of less than a year is convenient for those who use a vehicle during a certain season, for example, a motorcycle is insured for the “warm” seasons.

RESO insurance policy check

It is necessary to check the authenticity of the purchased policy when it was purchased by phone. When the courier has delivered it, check the policy for authenticity before handing over the money.

There are scammers who can assure you that everything is fine! But take my word for it. Check it out.

To check, you need to know the series and number of the policy!

By clicking on the button you will be redirected to the official website

A service for calling an agent is available for residents of Moscow and the region. He will come and issue the policy in front of you or deliver the already issued policy over the phone.

RESO repair according to OSAGO

Repairs under compulsory motor liability insurance are carried out by partner service stations "RESO Garantia".

The time frame for car restoration is individual in each specific case.

But there are approximate calculated data in working days:

locksmith work - up to 10 days;
body work, depending on complexity - from 10 to 30 days;
coloring depending on complexity - from 5 to 20 days.

If metalwork and body work with painting are required, the terms are added up.

You can view a partner service station in your region on the RESO website.

By clicking on the button you will be redirected to the official website